MEPCO Helpline Number 2026 – Complaint Numbers, Customer Support & Online Complaint Registration

Electricity consumers often face issues such as unexpected power outages, billing disputes, meter faults, voltage fluctuations, and connection-related problems. To assist customers in resolving these concerns quickly, Multan Electric Power Company (MEPCO) provides multiple customer support channels, including helpline numbers, complaint centers, and online complaint registration services.

If you are searching for the latest MEPCO helpline number, complaint procedure, customer service contacts, or online complaint registration method, this guide covers everything you need to know in one place.

What is the MEPCO Helpline Number?

MEPCO has established a dedicated customer support system to help consumers report electricity-related issues and obtain assistance when needed.

Main MEPCO Helpline Number

0800-63726

This toll-free helpline is designed to assist consumers with common issues such as:

• Electricity supply interruptions
• Billing complaints
• Meter-related concerns
• New connection inquiries
• Voltage fluctuations
• Service-related guidance

Consumers can contact the helpline to receive information and complaint registration support.

Emergency Electricity Complaint Number

In case of urgent electricity issues such as feeder faults, transformer problems, or prolonged power outages, consumers can also contact:

Helpline: 118

This service is commonly used for technical complaints and emergency electricity-related matters.

MEPCO Regional Complaint Numbers

MEPCO serves a large area across South Punjab. To improve customer support, different operational regions maintain separate contact offices.

Multan Region

Phone: 061-9220198

Bahawalpur Region

Phone: 062-9250102

Bahawalnagar Region

Phone: 063-9239031

Sahiwal Region

Phone: 040-9200305

Muzaffargarh Region

Phones: 064-9239229, 066-9200065

Rahim Yar Khan Region

Phone: 068-9230160

Dera Ghazi Khan Region

Phone: 064-9239229

Vehari Region

Phone: 067-3360282

Consumers are encouraged to contact the office responsible for their area to receive faster assistance.

Common Issues Reported to MEPCO

Customers contact MEPCO for a variety of concerns. Some of the most common complaints include:

Electricity Bill Issues

• Incorrect billing amount
• Excessive charges
• Bill not received
• Duplicate bill requirements

Meter Problems

• Faulty meter
• Slow or fast meter readings
• Meter replacement requests
• Incorrect meter reading entries

Power Supply Complaints

• Unexpected outages
• Low voltage issues
• Frequent tripping
• Transformer faults

New Connection Services

• Application status inquiries
• New meter installation updates
• Connection processing delays

How to Register a MEPCO Complaint Online

MEPCO consumers can submit complaints online through the official complaint management system. This method is useful because it allows users to track complaint progress electronically.

Steps to Submit an Online Complaint

1. Open the official complaint management portal.
2. Create an account or sign in.
3. Verify your electricity connection information.
4. Enter your reference number.
5. Select the complaint category.
6. Describe the issue clearly.
7. Submit the complaint.
8. Save the complaint tracking number.

Once submitted, the complaint enters the review process and can be monitored through the tracking system.

How to Track a Registered Complaint

After filing a complaint, consumers can check the status online.

To track your complaint:

1. Visit the complaint tracking section.
2. Enter your complaint reference or tracking number.
3. Submit the request.
4. View the latest status update.

Tracking allows customers to monitor progress without repeatedly contacting customer support.

How Long Does MEPCO Take to Resolve Complaints?

Resolution time depends on the nature of the issue.

Typical timelines include:

• Simple inquiries: Within a few days
• Billing investigations: Several working days
• Meter-related complaints: One to two weeks
• Technical faults: Depending on field conditions

Complex cases may require additional inspection and verification.

MEPCO Head Office Contact Information

Head Office Address

MEPCO Complex, Khanewal Road, Multan, Punjab, Pakistan

Contact Number

061-9220313

Consumers may contact the head office for administrative inquiries and other official matters.

Tips for Faster Complaint Resolution

To help MEPCO process your request quickly:

• Keep your reference number available.
• Provide accurate contact information.
• Explain the issue clearly.
• Attach supporting information when required.
• Save your complaint tracking number.
• Follow up through official channels only.

These steps can reduce delays and improve complaint handling efficiency.

Why Use Official Complaint Channels?

Using official customer support channels offers several benefits:

• Faster verification process
• Secure handling of consumer information
• Accurate complaint tracking
• Direct communication with support staff
• Better chances of timely resolution

Consumers should avoid sharing sensitive electricity account information on unofficial websites or social media platforms.

Frequently Asked Questions

How can I contact MEPCO customer support?

You can contact MEPCO through its helpline numbers, regional offices, or online complaint registration system.

What is the MEPCO toll-free helpline number?

The main toll-free customer support number is 0800-63726.

Can I submit a complaint online?

Yes. Consumers can register complaints through the official complaint management portal.

Is complaint registration free?

Yes. Complaint registration through official channels is free of charge.

What information is required to file a complaint?

Generally, consumers need their electricity reference number, contact details, and a clear description of the issue.

Can I track my complaint after submission?

Yes. A tracking number is typically provided after successful complaint registration.

Final Words

MEPCO has developed several customer support options to help consumers resolve electricity-related issues efficiently. Whether you need assistance with billing problems, meter concerns, power outages, or service inquiries, the available helpline numbers and complaint registration channels make it easier to get support when required.

Before contacting customer service, keep your electricity reference number available and provide complete details about your issue. This helps the support team process your request more efficiently and improves the chances of a quicker resolution.

Disclaimer: This article is published for informational purposes only. We are not affiliated with MEPCO, PITC, WAPDA, or any government organization. Consumers should always verify contact information and complaint procedures through official sources when required.